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Registering with us will make your online visits to Allbex much quicker and easier.

Firstly you will need to add the items you would like to purchase to your basket.

Once these items have been added view ‘Your Basket’ and proceed to ‘Checkout’.

You will be asked to enter your email address as a new customer to continue your purchase.

Please enter your delivery and billing details here.

At the bottom of the page you will be given the option to ‘Create an Account’.

Your email address should already be added, you just need to add a password before placing your order.

Now you will have an account for the next time you wish to place an order with us.

To log in to your account click on ‘Your Account’ or Login at the top right corner of the page.

This will take you to a page where you can enter your email address and password.

When entered correctly you will be logged into your account.

Logging in makes placing an order even faster and easier than usual, as your delivery details will already be filled in.

While logged-in, you can change any of these details as well as any other addresses or details you may have entered previously.

If you’ve forgotten your password, click ‘Your Account’ at the top right corner of the page –

There you will be able to fill out the forgotten password field with your email address and an email will be sent to you.

Alternatively, contact a Allbex Customer Services team who will be able to help. See Contact Us for details.

Shopping on Allbex is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure.

Please note that in the interest of security, Allbex will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on Allbex.

Once you’ve registered with Allbex, you can login to your account at any time to view and update the personal details you have saved.

Here you can change/update:

  • Your name, email address and phone number under ‘Account Details’

  • Password under ‘Account Details’
  • Billing information Card details and Billing address under ‘Payment’

  • Delivery information under ‘Delivery Address’

If the credit or debit card used to pay is lost, stolen, or cancelled, you must contact Customer Services so we can update your account.

Changing the card details stored against your regular Allbex account will not automatically update your account.

Updated December 12th 2020

  1. If I place an order will it be delivered?
    Yes, our warehouse is still operating and orders are being dispatched every business day. Additional staff have been hired and we are doing our best to get orders out as quickly as possible. We understand it is important to get your technology to you asap and are doing everything in our power to make that happen.We use Bpost for all deliveries and they also remain fully operational.

  2. Why are items taking longer to be delivered?
    As more people are working for home and schools are teaching online, demand for our products has increased significantly. In general, there has also been a spike in people shopping online for all types of products, placing extra pressure on freight companies.

  3. Is it safe to receive my order?
    Every piece of equipment is thoroughly cleaned and disinfected prior to packaging. We have implemented rigorous cleaning routines in high touch and high traffic areas.Staff follow strict hygiene measures which include using gloves, hand sanitizer and frequently washing hands. We have closed our public showroom and allow pre-arranged pick-up in line with social distancing guidelines. Staff who have any symptoms are instructed to stay at home.

  4. Can I still make returns?
    Yes, please see our returns policy here:

  5. Can I pick my order up?
    We are not offering collect for local customers.
    Please note that your order are only deliverd by a courier.

Thank you for your support

The safety and wellbeing of our customers and staff are our most important priority.

We have modified our work procedures to ensure we provide a safe work environment for our staff and the equipment we sell is safe for our customers.

We are monitoring the situation proactively and are responding to government directives.

We are working very hard every day trying to get your order to you as quickly and safely as possible.

Your patience during this time is greatlyappreciated.

Yes. When your order is dispatched, you will receive an email from us with the tracking number provided by the courier delivering your order.Alink and tracking number will be provided in this email.

Yes, there is a priority express shipping option. Your order will be placed at the top of the queue and will generally ship in 24hrs, shipped priority airfreight to your address.

If you are not satisfied with your purchase, contact us for a Return Authorisation.

Make sure the items are in their original condition within 7 days of receipt.

All returns or exchanges must be pre-arranged first by contacting our Customer Service team via email: klantendienst@allbex.eu

If we have sent you the wrong product, please let us know and we will happily exchange the order, covering all postage costs.

If you change your mind, or decide that a device needsto be changed, we will happily exchange the product over for you. But the shipping costs for you to return the product will not be covered, or the additional delivery costs.

Delivery charges vary depending on the products you are purchasing. Delivery within Belgium is free with a purchase from 100 . There’s a shipping estimate calculator on every product page. Once you add items to your shopping cart, enter your postcode on theShopping Cart page and you’ll see the delivery costs.

All warranty claims must be pre-arranged first by contacting us.

If you believe the product you have purchased is a warranty claim, please contact our Customer Service team via email: klantendienst@allbex.eu for a Return Authorization.

Refurbished equipment supplied by ALLBEX are covered by the limited warranty which lasts for 90 days and begins on the date of purchase indicated on your invoice. The warranty period is not extended if we replace a warranted product or any part(s)

The extended limited warranty (at an additional cost) ends 1 year from the order purchase date indicated on your invoice. The warranty period is not extended if we replace a warranted product or any part(s)

New purchased hardware, software and accessories are always carrying the warranty and support supplied by the manufacturer.

The warranty does cover:

Only items which are specifically described as having a warranty period are covered by the ALLBEX warranty. Items described “AS IS or PARTS ONLY” are excluded from any warranty.

This limited warranty covers defects in materials and workmanship in the hardware products sold by ALLBEX on a part-by-part basis.

The warranty does not cover:

Consumable parts of the item being sold (e.g. laptop batteries). Batteries are tested to hold charge however as they are used batteries ALLBEX cannot promise or commit to a minimum battery discharge/run time. Batteries will be replaced if it has been found to be in a non-functional condition (ie. does not hold any charge) and the fault is reported in the first 7 days after purchase.

Items damaged in transit.

Defects and malfunctions resulting from viruses, lock ups, general protection faults or operating system errors.

Compatibility problems – it is the buyers responsibility to ensure the item purchased will be compatible for use with their existing hardware and systems.

Any defects or damage as a result of using this item in a manner other than its intended or customary use.

Any defects or damage which have been caused by abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, neglect, abuse, accident, alteration, improper installation, including damage caused by freight, blown fuses, electrical fluctuations, spill of food or liquid or any other acts which are not the fault of ALLBEX.

  • Breakage or damage to the casing.
  • All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal customer use.
  • Consumable components of the item.
  • Items which have had the serial number removed or made illegible.
  • Damage resulting from use of non-standard accessories.
  • Items which have been damaged in transit on return to ALLBEX.
  • Items where the security seal has been removed or tampered with in any way.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or jurisdiction to jurisdiction). ALLBEXsresponsibility for malfunctions and defects in hardware is limited as set forth in this warranty statement. All express and implied warranties for the product, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the term of the limited warranty period set forth herein. No warranties, whether express or implied, will apply after the limited warranty period has expired. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Benelux- all products can be delivered to anywhere the Benelux.

International – only certain products can be delivered internationally. To find out whether delivery is available to your country for a product, add the product to your cart and on the Shopping Cart page select your Deliver To country. If any items in your cart can’t be delivered to your selected country, you will be notified on the Shopping Cart page.

Couriers and Belgium Post have an authority to leave (ATL). This means unless you have specifically selected to not allow ATL, they will leave the item on your doorstep.

ATL is authority to leave. When the “signature not required on delivery” option is selected (it is by default) this will mean your item will be shipped with the ATL instruction to the courier. Your order will be left on your doorstep if no one is available to sign for the order. Please note ALLBEX cannot be held responsible for lost or damaged orders after they have been delivered.

Please send returned items to:

ALLBEX
Customer Services
Frankrijklei 40 Bus 4
2000 Antwerpen
BELGIUM

We use Bpost for all deliveries within Belgium. For some smaller items we use Belgium Post.

You can pay online via Credit Card, Bancontact, Paypal, or by direct bank transfer.

You will see an estimated delivery time during checkout after you have selected your preferred delivery option.

Within Belgium, orders to metro areas of capital cities and larger regional centres should generally arrive within 2-3business days with an express service or 2-7 business days with a standard service after being dispatched. For more remote locations it may take up to 10 business days, depending on the location.

Please note that orders placed after 12.00pm on a Friday may not be dispatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.

Shipping is free of charge on a lot of items with a purchase from 100, and there is also a freight calculator on every product page and at check out.

Please allows 3-7 business days for your order to be delivered to you. If you live in a rural area, this time frame may extend by 2-3 business days.

Most of the time your order is delivered earlier, and you can follow your order with the track code provided by E-mail.

Returns can be sent via your nearest Post office. Make sure you use the original packaging that the item was sent in, so it arrives safely. Any change of mind returns will need to be paid by the buyer and will not be refunded. We suggest getting tracking on the return so you have proof of postage.

Contact us immediately via our contact formor call+323 808 04 72
M-F 8 am-5pm so we can resolve the matter.

If you are not satisfied with your purchase, contact us for a Return Authorisation.

Make sure the items are in their original condition within 7 days of receipt.

All returns or exchanges must be pre-arranged first by contacting our Customer Service team via our contact form .

If we have sent you product which is different from what you have ordered and you seek a refund; we will provide you with a return authorization number to return the goods to us.

If you change your mind and seek a refund, we will require you to return the item covering the postage charges. A refund minus original postage charges and a 25% restocking fee will be confirmed once the product has been received, and products have been deemed to be in resalable condition.

If the item is defective, has a major problem, is significantly different from the description or is unsafe, you are entitled to a refund, replacement or be compensated for the drop in value.

If the item has a minor problem, the item will be repaired or replaced within a reasonable time.

All items returned to ALLBEX must be shipped in the original packaging. Damage as a result of incorrect packaging / damage in transit will need to be paid for by the sender.

We want to make sure you can find what you need on Allbex.eu. If you are experiencing general problems with the website, please contact us here .

If you need help paying your bill or scheduling appointments, please review the customer portal.

A web cookie, internet cookie or browser cookie is a small piece of data sent from a website and stored in your web browser while you are browsing.

It is not necessary to enable cookies on Allbex.eu, however if you prefer not to re-enter your zip code or login information you can enable them in your browser.

For optimal performance, please use mobile Safari on iOS, Google Chrome for iOS, Google Chrome for Android, or Firefox for Android.

For optimal performance on Allbex.eu, please use the latest versions of Google Chrome, Mozilla Firefox, Safari, Internet Explorer and Microsoft Edge.

Allbex uses TeamViewer to provide easy support to customers when working with Allbex supplied products.

By using TeamViewer, we can “watch” your PC and provide you with efficient remote training and support.

The conversation between you and our trainer or support employee also takes place via Teamviewer. Therefore, there is no need for a telephone connection anymore.

You simply talk via the headset.

TeamViewer is an intuitive, fast and secure application for remote control and meetings.

As an all-in-one solution, TeamViewer can be used to:

Provide ad-hoc remote support to colleagues, friends or customers.

Establish a connection between computers with different operating systems. TeamViewer runs under Windows, Mac OS, Linux or Google Chrome OS.

Administer Windows servers and workstations. You can run TeamViewer as a Windows system service. This allows you to access your computer even before you log into Windows.

Connect from Android, iOS, Windows Phone or BlackBerry mobile devices to Windows, Mac or Linux computers.

Share your desktop for meetings, presentations or team work. l Connect to your home computer while you are away and work on documents, check your e-mails or download images from your home computer and edit them.

Connect to your work computer while you are away (such as when you are on a business trip and need important information).

Connect to Android and iOS devices to provide support for them.

Monitor your system with the integrated system health checks and ITbrain for remote monitoring and asset tracking.


TeamViewer works behind firewall barriers, NAT routers and proxies with no configuration necessary.

TeamViewer is super safe!

You can rest assured that support and training by ALLBEX through TeamViewer will not endanger your privacy.

TeamViewer works with full encryption based on RSA Public/Private Key Exchange and AES (256 Bit) Session Encoding.

As of today, this technique is considered completely secure.

You give ALLBEX explicit permission per session to watch on your PC.

Without this permission, ALLBEX (and no one else) can hack into your PC.

Download Teamviewer hereand click Execute

Note: we are no longer actively servicing Windows 2000, Windows XP, Windows Vista, or Windows Server 2000/2003/2008.

After installation and starting the teamviewer application you will find your TeamViewer ID and your temporary password.

Share this information only with your support partner, he or she will be able to connect to your computer.

By clicking the icon in the Password field, a context menu will appear for changing the random password or for copying it to the clipboard (Windows copy & paste function).

In addition, you can define a personal password here.

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