The first step of the process is to fill out the Return/Warranty Claim Form of our website. Returns are dealt with on a case by case basis after lodged.
Clik here to complete the RMA REQUEST form.
We will either assign a RMA number to your return and inform you of where you should send the faulty goods or decline and offer the reasoning.
You can see our full shipping and returns policy below :
No part of the Refunds and Returns Policy is intended to limit any rights or remedies customers may have under the Belgium Consumer Law..
Initiating a Return/Warranty Claim
Claims are initiated through the My Account section of our website by clicking Initiate Return / Warranty Claim. While we are obligated to help you process a warranty claim, there are reasonable steps we can ask a customer to undertake to assist us with the warranty claim. There are some claims that require you to contact the manufacturer to troubleshoot and obtain RMA advice before lodging a claim with us. In these cases, they will perform some initial technical support to see if the problem can be resolved without a claim. If it is then deemed to be faulty, they will organise with you to either have the product repaired or replaced. In many cases they may be able to advance replace the unit for you directly or they will refer you back to us with a case number for us to make a claim on your behalf through their Belgium Suppliers.
After initiating a claim, we will let you know if this will be required.
Return of Faulty Goods (Under Warranty)
Before sending any units back, you must initiate a return / warranty claim and receive a Return Authority Number (RMA number). You must select the faulty item from the list of products you have purchased and provide the faulty item’s serial number (for those items that have a serial number) and as much information as possible about the fault / problem. The RMA Number is generally valid for 7 days from the date of issue, in which time the faulty goods need to be received by our Service Centre. If the faulty goods may not be returned within 7 days please advise us as soon as possible so that we can contact and advise the receiving warehouse to take steps to ensure the goods are not rejected at delivery. The RMA Number MUST be clearly displayed on the return package. Any goods returned without an RMA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories (i.e. Power supply, cables, I/O shields, controllers, adapters, etc) to enable the faulty goods to be properly tested for the specified fault. The Service Centres reserve the right to reject incomplete or poorly packaged items where poor packaging may have resulted in damage to the item.
A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under Express Store Warranty where the Express Store Warranty provide a remedy over and above the rights you have under Statutory Warranty provided for by the ACL. For claims under Statutory Warranty your rights are as provided by the ACL depending on whether the goods have suffered a major or a minor failure. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim and found to be faulty.
If a product is sold in a bundle with another product only the faulty product will be replaced or refunded with the non-faulty products valued at the individual product price as at the time of the purchase.
Dead-On-Arrival (DOA) Products
You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the full amount of the order based on your choice. DOA claims must be lodged within 7 days of receiving the faulty stock.
All products sold by Allbex are covered by Statutory Warranty. Most of the goods carry a 12-month Return-To-Base. Please contact the product manufacturer for Extended Manufacturer Warranty details, terms and conditions. As provided by the ACL it is up to you as the consumer to decide whether to deal with us or directly with the manufacturer with respect to your warranty claim under Statutory Warranty. However, where the manufacturer has a service centre network in Belgium you may find it more efficient to handle the warranty claim directly with the manufacturer as we don’t have the facilities to assess and repair under warranty. We would ultimately have to return the product to our supplier who will in turn need to return it to the manufacturer anyway. Dealing directly with the manufacturer will avoid the delay of the product being handled through the entire supply chain.
This process may add up to 4 weeks of extra handling time. PLEASE NOTE! All ex-government Apple products have a 6-month warranty.
Return of Non-Faulty Goods
Our Service Centres test for declared faults thoroughly, however if they find the item to have no faults or intentional damage to the item a 45€ service fee may be charged and the non-faulty item will be shipped back to you at your expense. If the item is found to be not faulty you will be required to pay the service fee prior to the goods being shipped to you. If payment is not received within 90 days, the goods may be sold to recover the service fee and any difference will be refunded to you.