Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise’s information assets.
These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.
Graphic Map of KM
COLLECTING (STUFF) &
CONNECTING (PEOPLE) &
•Databases, external & internal
•Information Service Support (training required)
•data mining best practices / lessons learned/after action analysis
•community & learning
•directories, “yellow pages” (expertise locators)
•findings & facilitating tools, groupware
•current awareness profiles and databases
•selection of items for alerting purposes / push
•data mining best practices
•spaces – libraries & lounges (literal & virtual), cultural support, groupware
•travel & meeting attendance