The software implementation specialist is responsible for performing usability tests on newly created software/programs to guarantee that clients/others who use the program will not become confused or encounter problems.

Their job description entails designing and developing print and online help resources to accompany the software.

It also involves engaging with clients to assess their needs and customize the system to suit them using information gathered from the interaction.

Software implementation specialists also respond to questions from clients to clarify any software-related issue that may impede the utilization of the product.

They functions in the stead of the software engineer, interfacing directly with customers to understand their needs and configure the software to meet them, and also educate them on how to use the installed program.

To work as a software implementation specialists, it is essential that the individual has strong technical aptitude, software and hardware troubleshooting skills, customer interaction abilities, and willingness to travel.

Software implementation specialist also needs organizational skills and the ability to work well under pressure.

 

Job Description

Software implementation specialists perform various functions, which primarily involve ensuring that their clients don’t just buy their company’s products, but have a positive experience with the software program they have purchased.

They serve as the primary point of contact for their clients and initiate the implementation process for the purchased program quickly.

The core tasks, duties, and responsibilities of a software implementation specialist are listed in the job description example below:

  • Support external clients and colleagues in the implementation of technical systems and software solutions
  • Assess clients/user needs and develop an accurate configuration that supports their business processes
  • Responsible for defining and executing the delivery and implementation plans
  • Responsible for performing tests and troubleshoots final system setups
  • Required to provide training and end-user support during and after the implementation process
  • Assist in executing pre-sales product demonstrations or provide assistance in scoping projects or developing proposals
  • Responsible for detecting and optimizing the software database structures for customer implementations
  • Responsible for the set-up and installation of automation software and equipment including servers, work stations, networks etc.
  • Available for Onsite projects to work alongside Project Managers, Sales Consultants, and Customers
  • Lead the implementation of optimization efforts for wireless network operations as required
  • Utilize SQL to query databases for troubleshooting testing scenarios
  • Provide contribution to installation subcontractor selection.

 

The software implementation specialist is responsible for performing usability tests on newly created software/programs to guarantee that clients/others who use the program will not become confused or encounter problems. Their job description entails designing and developing print and online help resources to accompany the software. It also involves engaging with clients to assess their needs […]

Tags: Implementation / Software