Technical support workers (help desk technicians) give essential technical support and troubleshooting services to end-users. In-house technicians provide support exclusively for employees of the company, while remote help desk technicians provide technical support to customers (mostly online). The job requires a strong understanding of software and computer hardware, and excellent communication skills. The role is generally considered entry-level where you provide customer service directly (and doesn’t necessarily require an IT degree). Senior positions are also available where you organise and manage support teams and/or systems.

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Technical support workers (help desk technicians) give essential technical support and troubleshooting services to end-users. In-house technicians provide support exclusively for employees of the company, while remote help desk technicians provide technical support to customers (mostly online). The job requires a strong understanding of software and computer hardware, and excellent communication skills. The role is […]

Tags: Support / technical