If you have a defective product,  please follow this RMA procedure.
There are some points we would like to draw your attention to.

Defective Product

  • You request your RMA number by filling in this RMA form.
  • The product has to be returned with the RMA note.
  • If the product is defective, it will be repaired or exchanged. Then it will be returned to you at Allbex expense.
  • If the product is not defective, it will be returned with a subsequent order

Incorrect ordered product

  • A wrongly ordered product may be returned within the week. This should be done in the original packaging, undamaged as new.
  • On products <50€, there is a re-stocking fee of 20%. On products >50€, the re-stocking fee is 10%.
  • For returned products, a credit note will be issued and settled on a subsequent order.
  • Rack cabinets that have been unpacked will not be taken back under any circumstances. Batteries, storage media, maintenance products and used products will not be taken back. Specially ordered items are not returned.